15th Annual Call Center Week

Published On June 1, 2014 » 1105 Views» By KCEP Webmaster » Past Events
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15th Annual Call Center Week

Competing on Service: Seize the Opportunity

June 9-13, 2014 | Mandalay Bay, Las Vegas, NV

1,500+ Attendees, 120+ Speakers, 100+ Sponsors… Call Center Week is the #1 industry event that is unrivaled in SIZE, SCOPE, BREADTH and DEPTH.


  • Keith Ferrazzi, Founder and CEO, Ferrazzi Greenlight, Greenlight Research Institute, Author of #1 New York Times Bestseller Never Eat Alone
  • Jenn Lim, CEO & Chief Happiness Officer, Delivering Happiness & Zappos Culture Book Creator
  • Jerry Nadal, SVP Resisdent Shows Division, Cirque du Soleil
  • Jasmine Creen, Chief Customer Advocate, Nationwide Insurance
  • Dr. James L. Merlino, Chief Experience Officer, Cleveland Clinic Foundation
  • Ashley Kohlrus, Chief Experience Officer, Allegacy Federal Credit Union
  • Tony Gaines, Chief Customer Officer, LOGIC Electronic Cigarettes
  • Amy Latzer, Chief Operaitng Officer, 211 LA County

In addition to our keynote speakers, Call Center Week’s speaker faculty is composed of customer service champions who drive the industry forward.  Download the agenda or email us to receive a copy


  • Monday, June 9th: Master Class Day (Choice of 2 Master Classes)
  • Tuesday, June 10th: Workshop Day (Choice of 3 Workshops)
  • Wednesday, June 11th: Main Conference & Call Center Week Excellence Awards
  • Thursday, June 12th: Main Conference
  • Friday, June 13th: Post Conference Site Tours – Zappos, Williams Sonoma


Join 1,500+ customer-centric professionals this June at the Mandalay Bay Casino & Resort. Three easy ways to register:

For questions, please don’t hesitate to reach out to us! 1-800-882-8684 or enquiry@iqpc.com


Social Media info:

Facebook: www.facebook.com/callcenterweek

Twitter: www.twitter.com/callcenterweek @callcenterweek #callcenterweek

Linkedin: http://www.linkedin.com/groups?home=&gid=119551&trk=groups_management_participants-h-logo

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A community service of EOB, KCEP-FM provides more than 150,000 listeners each week an eclectic blend of hip hop and R&B, locally produced public affairs programming and cultural programs. The station broadcasts throughout the Las Vegas Valley on its frequency of 88.1 FM. As a member-supported, non-commercial station, KCEP is proud to be an National Public Radio (NPR) affiliate station.

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